Return Policy

Return Policy – MEN VEDA

At MEN VEDA, customer satisfaction is important to us. This Return Policy explains the conditions under which customers may request a return, replacement, or resolution for products purchased through our website.

1. Return Eligibility

Customers may contact us to request a return or resolution if:

  • The product received is damaged.

  • The wrong product has been delivered.

  • The product is defective or has a quality issue.

  • The order is incomplete or contains missing items.

Please contact us within 48 hours of delivery to report any such issue. This reporting window helps us investigate promptly and does not limit any rights you may have under applicable law.

2. Products That May Not Be Eligible for Return

For hygiene, safety, and product-integrity reasons, opened or used personal wellness products may not be eligible for return where permitted by applicable law.

Products that have been used, damaged after delivery by the customer, or returned without required accessories or packaging may be subject to review.

These conditions do not exclude remedies required by law for defective, damaged, incorrect, or misrepresented products.

3. How to Request a Return

To request a return or replacement:

  1. Contact our customer support team using the details below.

  2. Provide your order number and registered contact details.

  3. Explain the issue and share clear photographs or an unboxing video, if available.

  4. Follow the instructions provided by our support team.

Our team will review your request and communicate the next steps.

4. Return Approval and Inspection

Return requests may be reviewed based on the nature of the issue, order details, and applicable consumer laws.

If a return is approved, we will provide instructions regarding the return shipment or other appropriate resolution.

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